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Payment of fees does not complete or guarantee any candidate’s application and examination process. Each candidate is responsible for ensuring they have met all requisites/requirements prior to examination or final certification. Submitting training, prerequisites or visual acuity results after certification examinations is considered non-compliant, and may result in exam results being voided. Certification status will not be granted until full completion, verification, and Tonmerit approval of application, required fees and requisites. Any misrepresentation or falsification of any of the required documents may result in Code of Conduct violations.

Tonmerit understands the importance of impartiality in carrying out its certification activities. Processes are in place to manage any potential conflicts of interest and to ensure the objectivity of all certification activities.

Tonmerit makes all reasonable efforts to ensure candidate applications, examination requests and certification submissions are completed as per service standard targets. Despite these efforts, errors, omissions and delays can occur, and Tonmerit is not responsible for any direct and indirect costs, expenses or delays that may arise.

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